Financial emergency field guides

Use an action-plan hub while the incident is unfolding. Choose a field guide when you need one narrower decision, evidence task or follow-up step.

Find the right guide without reading everything

Begin with the page that matches the decision in front of you. The library is organized by what needs protection: money and payment access, identity and account access, or people, property and claim evidence.

Start with an action plan while the event is unfolding

Use the card-loss and payment-fraud plan, identity-theft first steps, or insurance-claim plan when you still need to contain the immediate problem. These pages put safety and access control before paperwork.

Choose a field guide for one narrow decision

Use the grouped guides below when you already know the branch you need, such as deciding between a card freeze and replacement, responding to a SIM swap, documenting temporary repairs, or preparing for an adjuster visit. Each guide has its own evidence list and escalation boundaries.

Use a tool when the facts are scattered

The private planning tools can turn non-sensitive selections into an ordered checklist, organize fraud amounts, or track claim evidence. They do not contact a provider or decide whether money or coverage is owed.

Freeze a Card Tonight: A Calm Action Plan

A practical sequence for a lost, stolen or misused card: freeze access, contact the issuer safely, record disputed activity and protect connected accounts.

Start with the action plan

Identity Theft First Steps for Tonight

Contain an account takeover or identity theft event without making the situation worse. Prioritize account control, documentation and official recovery channels.

Start with the action plan

Start an Insurance Claim Tonight

A safety-first evidence and notification plan for an accident, theft or home loss, with clear boundaries for emergency services and temporary repairs.

Start with the action plan